Shipping policy
Shipping Policy
At LullabyStudioCo, we strive to ensure that your orders arrive on time and in perfect condition. Below, you’ll find detailed information about our shipping times, costs, international shipping, and related policies.
1. Order Processing Time
- All orders are processed within 1 business day.
- Once your order is processed, you will receive a shipping confirmation email with tracking details.
2. Shipping Times
| Delivery Time | Size (Orientation) | First Item Cost (USD) | Additional Item Cost (USD) |
|---|---|---|---|
| 2 - 5 business days | 11″ x 17″ (Vertical) | USD 6.79 | USD 0.99 |
| 2 - 5 business days | 12″ x 18″ (Vertical) | USD 6.79 | USD 0.99 |
| 2 - 5 business days | 17″ x 11″ (Horizontal) | USD 6.79 | USD 0.99 |
| 2 - 5 business days | 18″ x 12″ (Horizontal) | USD 6.79 | USD 0.99 |
| 2 - 5 business days | 16″ x 20″ (Vertical) | USD 6.79 | USD 0.99 |
| 2 - 5 business days | 9″ x 11″ (Vertical) | USD 6.79 | USD 0.99 |
| 2 - 5 business days | 12″ x 16″ (Vertical) | USD 6.79 | USD 0.99 |
| 2 - 5 business days | 11″ x 9″ (Horizontal) | USD 6.79 | USD 0.99 |
| 2 - 5 business days | 14″ x 11″ (Horizontal) | USD 6.79 | USD 0.99 |
| 2 - 5 business days | 16″ x 12″ (Horizontal) | USD 6.79 | USD 0.99 |
| 2 - 5 business days | 20″ x 16″ (Horizontal) | USD 6.79 | USD 0.99 |
| 2 - 5 business days | 11″ x 14″ (Vertical) | USD 6.79 | USD 0.99 |
| 2 - 5 business days | 30″ x 20″ (Horizontal) | USD 9.99 | USD 0.99 |
| 2 - 5 business days | 24″ x 16″ (Horizontal) | USD 9.99 | USD 0.99 |
| 2 - 5 business days | 24″ x 36″ (Vertical) | USD 9.99 | USD 0.99 |
| 2 - 5 business days | 36″ x 24″ (Horizontal) | USD 9.99 | USD 0.99 |
| 2 - 5 business days | 18″ x 24″ (Vertical) | USD 9.99 | USD 0.99 |
| 2 - 5 business days | 20″ x 30″ (Vertical) | USD 9.99 | USD 0.99 |
| 2 - 5 business days | 24″ x 18″ (Horizontal) | USD 9.99 | USD 0.99 |
| 2 - 5 business days | 16″ x 24″ (Vertical) | USD 9.99 | USD 0.99 |
For all other US product sizes not listed here, standard shipping is USD 6.79 for the first item and USD 0.99 for each additional item unless specified otherwise.
Canada
| Delivery Time | Sizes | First Item | Additional Item |
|---|---|---|---|
| 5 - 15 business days | All | USD 12.59 | USD 2.19 |
Rest of the World
| Delivery Time | Sizes | First Item | Additional Item |
|---|---|---|---|
| 10 - 30 business days | All | USD 11.49 | USD 2.99 |
4. International Shipping
We ship internationally to most countries, excluding Korea.
- Shipping times depend on the destination country and may be impacted by customs delays.
- Customers are responsible for any additional taxes, duties, or customs fees that may apply in their country.
5. Customs Fees and Duties
- For international orders, customs fees, taxes, or duties may be charged depending on the regulations of the destination country.
- These charges are not included in the shipping costs and are the responsibility of the customer.
6. Lost, Damaged, or Returned Orders
-
Damaged or Defective Orders:
If your order arrives damaged, defective, or incorrect, please contact us immediately at info@lullabystudioco.com with your order number and photos of the issue. We will evaluate and resolve the problem promptly. -
Lost Orders:
If your order has not arrived within the expected delivery time, please contact us at info@lullabystudioco.com. We will investigate and assist with tracking or replacing the item if necessary. -
Returned Orders:
If an order is returned due to an incorrect shipping address provided by the customer or because the customer was unavailable to receive the package, we will refund the order amount (minus shipping costs).
7. Additional Information
- Shipping costs are calculated at checkout based on your location and the size of your order.
- Orders cannot be shipped to P.O. Boxes or APO/FPO addresses at this time.
If you have any questions or concerns regarding our shipping policy, please reach out to us at info@lullabystudioco.com.